Medium Pad Rental - Prandai Forest/Street Boulder 2026

Refund Policy for Online BrazzPad Reservations

Right to a Refund in the Event of Cancellation Due to Force Majeure

In the event of an event being canceled due to force majeure, you will be entitled to a refund for the online rental.

Deduction of Transaction Fees

The refund will be made net of any online transaction fees applied by the payment method chosen at the time of booking.

The amount retained will depend on the payment provider's fee policy.

Refund Processing

Refunds will be processed within 10 business days of the event cancellation.

The actual crediting time will depend on the payment method used and the processing times of your bank or payment service provider.

Refund Request Procedure

To request a refund, you will need to contact customer service and provide:

Booking confirmation.

Refund requests must be submitted within 14 days of the canceled event.

Exclusions

Refunds are not provided for voluntary cancellations by the user.

Refunds are not provided for reasons not attributable to force majeure.